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Repeat Prescriptions
How to Order a Prescription?
To request a repeat prescription, please follow the guidelines and choose the right option for you.
Please allow 48 hours (two working days) for your prescription to be prepared, and they are usually ready for collection after 4pm, this will be signed by your usual GP wherever possible.
There is help available to help you manage your medication.
Contact your local pharmacy and ask them about blister packs.
We do not accept repeat prescription requests over the phone from 2pm to 4pm.
Order Online using the NHS App
Order your repeat prescription online at a time that suits you using the NHS App.
Your details and information are protected by the highest standards of online security, so all you need to worry about is what to do with the spare time you’ve earnt.
Queensway Prescription Order Form
If you're not registered with our online services, you can use our online form.
Order your repeat prescription via our online Repeat Prescription form. No account is required.
Medication query online form has a 48 hour turnaround on queries – for urgent queries contact the surgery
Pharmacy and Self-Care
Self-Care
Help and support available from many National and Local Organisations
Pharmacy
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Use Online Services
The simplest and quickest way to order your repeat medication is by using our online service which links directly to your prescription record at the Practice.
Your Local Pharmacy
Pharmacy Ordering / Collection Service
Pharmacies offer a prescription collection service from our Practice.
Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.
Order Over The Phone
Please call between 2pm to 4:30pm everyday.
You can order your repeat prescription by calling the surgery on 01253 890219 and pressing option 2.
In Person
You can order in person by returning the right-hand half of a previous prescription for the required medications.
Drop the tear-off slip attached to your last prescription in at reception with the required item(s) clearly marked.
Alternatively you can submit a handwritten request. You may also write out an order for someone else, providing you include the patient’s name and date of birth and requested medication.
By Post
You can post your prescription slip or written request to us at the Practice.
You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Practice. Please allow at least 7 days if requesting your medication by post.
Repeat Dispensing
If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines. The service is also referred to as the Electronic Prescription Service (EPS)